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Guaranteed quality

Our commitments


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The Quality Tourism certification label ensures guaranteed top quality service in the Val d’Arly Tourist Office. Our priority is to meet your satisfaction.

Your opinion is important to us

So please take 2 quick minutes to fill out this satisfaction survey. Thank you.

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A commitment to quality

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    The Val d’Arly Tourist Office made the choice to integrate quality into its key values when it grouped with Arlysère in January 2017.
    We obtained the QUALITÉ TOURISME certification label on 12th April 2018.

    The obtention of this label has lead to a standardisation of working methods throughout the tourist offices fo the Val d’Arly. It allows a common perception of the Val d’Arly on the part of visitors and local partners. This allows not only visitors, but also locals, to see the Val d’Arly as an entity.

    In our opinion as a tourist office, we see the Quality Tourism Approach as a means of perfecting our service according to the needs and desires of our clientele.

    It also motivates us to fix the objectives of providing our visitors with a service of excellence.

    Tourism Quality

    Our customer commitments

    Reception and Information

    Welcome you and inform you with professionalism and friendliness in our 4 tourist offices.

    Advice

    Select the best activities, services and accommodation of our territory for you.

    Animations

    Share with you our passion for the activities and events, both traditional and contemporary, in the Val d’Arly.

    At your service

    Listen to you to constantly improve our services and that of our partners.

    Tourism Quality

    Our Quality Tourism commitments

    – Improve the accessibility and visibility of the Tourist Office.
    – Ensure a personalized and warm welcome by trained competent staff.
    – Optimize the management and provision of tourist information.
    – Provide clear and accurate tourist information, adapted to the visitors’ demand.
    – Facilitate the dissemination of information 7/7 d and 24/24h and ensure the promotion of the territory using multimedia tools.
    – Enhance the destination by offering more services: store and ticketing, digital reception.
    – Define a strategy by creating missions with an action plan. To offer tourist products adapted to the services available, the needs of the customers and the territory.
    – To manage suggestions and complaints. To commit to sustainable development .
    – To ensure our role as coordinator between tourism partners.

    Tourism Quality

    Your Tourist Office classified in Category I

    Your Val d’Arly Tourist Office, classified in category I since May 7, 2018, belonging to the network of the National Federation of Tourist Offices of France, is committed to:

    – Providing an easily accessible reception area and information area.
    – Facilitating your holiday organisation.
    – Offering you furniture to sit on.
    – Informing you free of charge about local touristic opportunities.
    – Displaying and broadcasting its opening periods in at least two foreign languages.
    – Offering you free access to wifi.
    – Being open at least 305 days a year, including Saturdays and Sundays during the tourist season.
    – Responding to emails all year round.
    – Ensuring a permanent reception service by staff who speak at least two foreign languages.
    – Ensuring the supply of tourist maps and brochures.
    – Providing access to its trilingual website dedicated and adapted to consultation via embedded media.
    – Distributing tourist information also on paper, translated into at least two foreign languages, concerning all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number, and the level of classification; monuments and cultural, natural or leisure tourist sites, which may include an indication of the rates in effect, the periods and times when they are open to the public, the website, and telephone and postal addresses; events and activities; and emergency telephone numbers.
    – Annually updating its tourist information.
    – Displaying emergency telephone numbers outside the building.
    – Giving access to the consultation of the availabilities of classified lodgings.
    – Handling complaints and measuring satisfaction.
    – Offering a tourist information service that integrates new information and communication technologies (social networks, cell phones, geolocation, etc.).
    – Respecting the requirements of the [certification…] or [brand…].
    – Providing you with a travel consultant.
    – Guaranteeing the reliability and timeliness of information on the local tourist offer.

    Everything for the family

    The Family Plus Label!

    What the label expects from us

    6 commitments for welcoming children and adults:

    – A personalized welcome for families
    – Activities adapted for all ages
    – From the youngest to the oldest
    – Activities for young and old, to experience together or separately
    – All shops and services nearby
    – Children looked after by our professionals


    Crest-Voland / Cohennoz is THE ideal resort for a family vacation.

    Come and enjoy a mountain atmosphere, at 1200 meters of altitude, with a balcony view on the Aravis chain and under the watchful eye of Mont Blanc.

    With its village spirit, everyone will appreciate the warmth of the locals and shopkeepers who know how to make everybody feel welcome.

    Its mountain biking domain is ideal both for beginners and thrill seekers.
    You’ll discover trails full of incredible fauna and flora, and ideal picnic spots on the riverbank.
    Whether on foot, road bike, mountain bike or in a pushchair, explore the trails and roads of this high valley of Savoie between the Col des Aravis and the Col des Saisies.
    You’ll love learning about the history and gastronomy of this village, which is located between the homes of Beaufort and Reblochon.
    Discover its Regional Nature Reserve with its unique flora and fauna.

    Since the first holiday camp was set up at the beginning of the 1930s, and thanks to the creation of the winter sports resort in 1951, Crest-Voland /Cohennoz has become particularly good at welcoming families and children.

    Thanks to this experience, the village is now the proud owner of the Famille Plus certification label.

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      - Organize your stay in Crest-Voland / Cohennoz -

      Famille Plus is not just a certification label for the resort, but a whole ecosystem of services to offer you the best experience with your children.
      Here you’ll find the accommodation options, shops and restaurants in the resort that are committed to Famille Plus.

      Quality of life

      The Cities and Villages in Bloom certificate

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        The “Cities and Villages in Bloom” certification label is intended to enhance the value of municipalities that work to create an environment that is conducive to welcomeing tourists and encouraging the well-being of its residents.

        It rewards the actions carried out by local communities that work towards improving the quality of local life.

        You will find the “Cities and Villages in Bloom” label in the Val d’Arly in Crest-Voland / Cohennoz and Notre Dame de Bellecombe.

        It is in Notre Dame de Bellecombe that you will find new developments following the obtainment of this certification.
        For example:
        – A development of the cemetery with the installation of benches
        – A free book exchange in a gondola
        – The installation of street names and numbers
        – The installation of dog waste bag distributors
        – The installation of a shared composter
        – The installation of a rainwater recovery tank

        Thanks to this certification, the Val d’Arly village resorts are recognized for promoting your (and the locals’) well-being during your stay.

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